EV Enterprises Ltd trading as Brochure Rush ("we," "our," or "us") respects your privacy and is committed to protecting the personal and operational data you share with us. This Privacy & Security Policy outlines how we collect, use, store, and protect your information when you use our printing services, design portals, web applications, or API integrations.
1. Information We Collect
We collect information necessary to process print orders, deliver services, maintain platform security, and satisfy accounting or regulatory obligations:
- Contact & Identity Information: Name, email address, phone number, delivery/billing addresses, and company details.
- Order & Production Data: Uploaded artwork files, print job specifications, order histories, and invoice/payment records.
- Technical Data: IP addresses, browser types, log-in timestamps, and system performance analytics when interacting with our online portals.
2. How We Use Your Information
We use your data strictly for legitimate operational purposes, including:
- Order Fulfillment: Processing print runs, coordinating logistics/shipping, and managing client accounts.
- Customer Support: Communicating order updates, sending transactional notifications, and responding to service inquiries.
- Platform Security: Preventing fraudulent transactions, maintaining automated systems, and protecting system integrity.
- Legal & Financial Compliance: Meeting tax, reporting, and accounting obligations (e.g., maintaining records for inland revenue audits).
Our Commitment: We do not sell, rent, trade, or monetize your personal information or uploaded artwork to third parties for marketing purposes.
3. Information Sharing & Third-Party Service Providers
We disclose data to third-party providers strictly necessary to execute our core print and billing services:
- Payment Processors: Stripe, Inc. to process secure online transactions, handle fraud prevention, and manage billing tokenization.
- Production & Logistics Partners: Trade print suppliers and courier services for order manufacturing and delivery.
- Financial & Infrastructure Tools: Secure cloud database hosts and accounting software (e.g., Xero) for invoicing and statutory reporting.
- Legal Compliance: When required by law, court order, or official regulatory enquiry to protect our legal rights.
All third-party partners are required to uphold standard data security practices.
4. Data & Infrastructure Security
We implement technical and organizational safeguards to protect your personal information and print assets:
- Encryption: Data transmitted to and from our portals is secured using TLS/SSL encryption. Sensitive data at rest is stored behind access-controlled environments.
- Access Governance: Access to customer records and operational tools is strictly limited on a need-to-know basis.
- Automated Audit Logs: System interactions are monitored to identify potential security vulnerabilities, invalid access attempts, or compliance discrepancies.
While no electronic transmission can guaranteed 100% security, we continuously review and update our safeguards to protect your data.
5. File Retention & Data Erasure
- Artwork & Print Files: Uploaded design assets and print files are retained for a limited period to facilitate re-orders before being periodically archived or purged.
- Accounting Records: Order and billing histories are retained in compliance with statutory tax retention laws.
- Data Removal Requests: You may request the deletion of non-statutory account data at any time by reaching out to support.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information EV Enterprises Ltd holds about you.
- Correction: Request updates to any inaccurate or incomplete personal details.
- Deletion: Request erasure of your account details where legal or tax retention mandates do not apply.